Effective Customer Care

Effective Customer Care

This course is designed to increase awareness of the need for all staff to provide effective customer care for both external and internal customers.

The session is not tailor made for specific job roles or sections, rather, participants were encouraged to reflect on the context of their own role, and explore the context and implications for others. The outline topics will be: Who are our customers? What are their needs? Exploring equality and diversity, Exploring customer care skills and Principles of effective customer care.

The session will be tutor led initially then more interactive in order to develop an understanding of the principles of good customer care.

The final activity is a survey carried out by the group to establish the measurement of customer focus in the organisation today.

The activities promote high level thinking skills as learners discuss and share their understanding of the topic.




Course Information

Title:Effective Customer CareDuration:3 HoursDelivery:Peregrinate Training Centre, client site or hotel

Contact us for further information on this course.