This course is designed to increase awareness of the need for all staff to provide effective customer care for both external and internal customers.
The session is not tailor made for specific job roles or sections, rather, participants were encouraged to reflect on the context of their own role, and explore the context and implications for others. The outline topics will be: Who are our customers? What are their needs? Exploring equality and diversity, Exploring customer care skills and Principles of effective customer care.